FOR ANY QUESTIONS NOT ANSWERED BY THESE FAQS PLEASE CHECK THE TERMS AND CONDITIONS ON THE MANCITY WEGA 3DSA 2.0 PREPAID MASTERCARD.COM WEBSITE OR CONTACT US AS FOLLOWS:

The customer helpline +44(0)20 3 637 6240 or via email at: contact@wegamc.com

https://www.wegamc.com/terms-and-conditions/

The Wega Man City 3DSA 2.0 Prepaid Mastercard is a prepaid payment card for use at millions of locations worldwide that accept Mastercard as payment for products or services. The Wega Card is issued by Transact Payments Limited, an electronic money institution that is authorised and regulated by the Gibraltar Financial Services Commission. Collect 1 Wega point for every £1 spent, and win the most exclusive fan experiences such as pitch side passes, VIP tickets, access to the Tunnel Club, or admission to the first team training.

Anybody aged 18 or over can use the Man City Wega 3DSA 2.0 Prepaid Mastercard. Anybody between the ages of 13 and 18 may use the Wega Youth Card. You just need to be a UK citizen.

Any Apple device with iOS 11.0 or higher.

The Man City Wega 3DSA 2.0 Prepaid Mastercard is a unique prepaid Mastercard, secured by acoustic technology. Your card can emit a secure tone which will enable you to log in to the app, and in the future, pay online. The Man City Wega 3DSA 2.0 Prepaid Mastercard is secured by Mastercard SecureCode. You can find out more about 3DS below.

Your Man City Wega 3DSA 2.0 Prepaid Mastercard is valid for 2 years from the date of issuance.

You can top up your Wega Man City 3DSA 2.0 Prepaid Mastercard by payment card, bank transfer and neosurf voucher. You can read about limits and fees on https://www.wegamc.com/terms-and-conditons/

The Wega Card is issued by Transact Payments Limited, an electronic money institution that is authorised and regulated by the Gibraltar Financial Services Commission.

Yes, you have to be 18 or older. Only those who are at least 18 are able to get a Wega Youth Card for a family member aged between 13 and 18.

The Wega Man City 3DSA 2.0 Prepaid Mastercard is only available online. You can buy it at www.wegamc.com

You can buy up to 3 Wega Man City 3DSA 2.0 Prepaid Mastercards (Physical + virtual ones) at the following prices: Primary physical: £9.90, Physical additional: £9.90, Primary or additional Virtual: £7.90.

Yes, Physical and virtual Wega Man City 3DSA 2.0 Prepaid cards are totally secured by Mastercard Secure cCode

A payment transaction with Wega Man City 3DSA 2.0 Prepaid Mastercard is instantaneous as the verification, authorisation and redemption are done electronically.

Payment can be made in other currencies such as, EURO, and USD but fees will be applied when you use any currency other than GBP. You can find details of all fees here: https://www.wegamc.com/terms-and-conditions/

Payments made with the Wega Man City 3DSA 2.0 Prepaid Mastercard cannot be cancelled.

Wega Man City 3DSA 2.0 Prepaid Mastercard is a secure payment method that involves several security checks. If one of these checks fails, it can lead to Wega Man City 3DSA 2.0 Prepaid Mastercard being blocked. In this case, please contact us on the customer helpline +44(0)20 3 637 6240 or via email at: contact@wegamc.com

If you would like a refund of your unused Wega Man City 3DSA 2.0 Prepaid Mastercard, please contact the customer helpline on +44(0)20 3 637 6240 or via email at: contact@wegamc.com Customer support will advise you accordingly. You will need to provide proof of Wega Man City 3DSA 2.0 Prepaid Mastercard ownership and your identity. A fee will be charged for the refund. Check the full Terms and Conditions on this website for all applicable conditions. https://www.wegamc.com/terms-and-conditions/

3DS (also known as ‘Mastercard SecureCode’, ‘Identity Check’ and ‘Verified by Visa’) is a standard which helps to reduce fraud and provide extra security to your online payments. 3DS 2.0 is the latest version and provides a much smoother and safer process for you to authenticate your payments.

Yes, your card has been enrolled in Mastercard SecureCode (3DS) so that wherever you see the Mastercard SecureCode logo online, your card number will automatically be recognised during checkout. Your card provider is contacted during checkout to confirm your identity as the genuine cardholder.

If you have not yet activated your card, you will be prompted to enter information that your card provider will use to confirm your identity. Your information will be validated immediately by your card provider and then you will be prompted to create a password to activate the service. Once activated, your Mastercard card number cannot be used without your personal password for online purchases with online retailers participating in Mastercard SecureCode. If you have already activated your card, after you enter your card number during checkout and submit your order, a Mastercard SecureCode window will appear and your card provider will display an authentication page. Enter your username and password and click submit. Once your identity is verified by your card provider, your checkout continues.

If you have forgotten your password, just click the "Forgot your password" link in the authentication window and follow the instructions provided by your card provider. Always be sure to keep your password safe and never write it down. If you ever suspect that a fraudulent purchase has been made using your Mastercard account, contact Wega customer helpline on +44(0)20 3 637 6240 or via email at: contact@wegamc.com immediately.

The Personal Message appears automatically in the MasterCard SecureCode authentication screen during checkout. It's an extra piece of validation to assure you that this is, indeed, an authentic MasterCard SecureCode window and that it's safe to enter your password here. You should always check to see that the Personal Message appears correctly.

Please contact us as follows: Contact the customer helpline +44(0)20 3 637 6240 or via email at: contact@wegamc.com

If you have lost your Wega Man City 3DSA 2.0 Prepaid Mastercard, please contact the customer helpline on +44(0)20 3 637 6240 or via email at contact@wegamc.com

You must inform us by phone on the customer helpline +44(0)20 3 637 6240 or via email at: contact@wegamc.com

You do need to register with www.wegamc.com or in the Wega App to use Wega Man City 3DSA 2.0 Prepaid Mastercard.

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